The entire Hart Dental team has one thing in common: We’ll do whatever it takes to make the patient experience positive. From their first appointment to the completion of an involved treatment, we want each and every person to walk away feeling good about their visit and the care they received. One team member who plays an integral role in making this happen is our Patient Coordinator, Kris.
Kris joined the team in 2013 when an employee was ill and Dr. Hart asked her to fill in. She enjoyed the work so much that she decided to stay on board. “I am a detail oriented person,” Kris said, “so working with insurance claims is the perfect fit for me.” Her favorite part of the job? “I enjoy the routine of working with and entering insurance claims accurately, but also enjoy the challenge of troubleshooting when things don’t go quite as planned,” she responded. As someone who interacts with insurance carriers on a regular basis, Kris is in a unique position to offer the following advice to patients:
“We need to remember that dental insurance isn’t like typical health insurance; it gives us benefits, but has a maximum payout each year. It is intended to keep you healthy, but won’t pay for everything if you have some catching up to do oral health-wise. I would say that if our dentist recommends treatment, your first question shouldn’t be about how much your insurance will cover; rather, ask the doctors questions about why your treatment is necessary so you can make the right decisions for your own health.”
When Kris isn’t advising patients on how to handle their insurance claims, she enjoys spending time playing trumpet and scrapbooking. When asked what makes her laugh, Kris said, “I have three boys between the ages of 10 and 15, so definitely them. Also my scrapbooking friends. It’s amazing that we get anything done with all of our laughing.”
Kris is just one example of a Hart Dental team member who will go the extra mile for patients. If you live in or near Mitchell, South Dakota, and would like to experience the care we’re known for, contact our office today to schedule an appointment. We look forward to seeing your smile.